Refund policy
All Sales Are Final After Shipment
Due to the collectible nature of the products sold by Grailworks Trading Co., all sales are final once an order has shipped, except when an item arrives materially different from the item described in the listing or is damaged during transit.
We do not accept returns or exchanges for buyer's remorse, changes in market value, grading expectations, or a change of mind after shipment.
Item Not as Described
If you believe the item you received is materially different from the listing, contact Grailworks Trading Co. before returning anything.
Examples of a potentially material discrepancy may include:
- receiving the wrong item
- receiving a different card, product, grade, or variation than ordered
- significant condition issues that were not disclosed or reasonably visible in the listing
- another substantial difference between the item received and the listing description or photographs
We may request photographs or other information needed to evaluate the issue.
Do Not Send Unapproved Returns
Items must not be returned without first contacting Grailworks Trading Co. and receiving return instructions.
Unauthorized returns may delay resolution of the issue.
Raw Trading Cards
Condition assessments for raw cards are based on the physical condition of the card and the Grailworks Trading Co. Condition Guide.
Raw-card condition and potential grading outcomes are inherently subjective. A card not receiving, or not being expected to receive, a particular third-party grade does not by itself make the card materially different from its listing.
Please review all listing photographs before purchasing.
Graded Cards
Graded cards are sold according to the grading company, grade, certification information, and photographs shown in the listing.
Differences of opinion regarding the grading company's assigned grade are not grounds for return.
Please review listing photographs for the condition of the slab, holder, and label before purchasing.
Sealed Products
Sealed products are final sale after shipment.
Please review listing photographs and any disclosed packaging condition before purchasing. Minor manufacturer or distribution imperfections that are accurately represented in the listing do not constitute an item being materially different from its description.
Shipping Damage
If an item arrives damaged during transit, contact Grailworks Trading Co. promptly.
Do not discard the product packaging, shipping materials, box or mailer, or shipping label. We may request photographs of the item and packaging to document the damage and evaluate the appropriate resolution.
Approved Returns
If Grailworks Trading Co. determines that a return is appropriate because an item was materially different from its listing, return instructions will be provided.
The buyer must return the item in the condition in which it was received and follow the provided return instructions.
Grailworks Trading Co. will cover reasonable return-shipping costs when a return is approved because we sent the wrong item or the item was materially different from its listing.
Refunds
For an approved return, the refund will be issued after the returned item has been received and inspected.
Approved refunds are generally processed within 3–5 business days after inspection. The time required for the refund to appear on the customer's account may depend on the payment provider or financial institution.
Cancellations Before Shipment
Orders may be canceled before a shipping label has been created or the order has otherwise entered fulfillment.
Contact Grailworks Trading Co. as quickly as possible to request cancellation.
Once a shipping label has been created or the order has shipped, cancellation is no longer available and the final-sale policy applies.
Contact Before Returning
If you have any problem with an order, contact Grailworks Trading Co. before sending anything back so we can review the issue and provide instructions when appropriate.