Shipping policy

Shipping Policy

Processing Time

Orders normally ship within 1 business day. Please allow up to 2 business days during periods of unusually high order volume, holidays, or other circumstances that may affect normal processing.

Business days do not include weekends or federal holidays.

Shipping Destinations

Grailworks Trading Co. currently ships to addresses within the United States.

International shipping is not available at this time.

Shipping Carriers

Orders are generally shipped using USPS or UPS. Grailworks Trading Co. may use another carrier or service when appropriate for the size, value, destination, or shipping requirements of an order.

Tracking

Tracking information is provided for standard parcel shipments when the order is fulfilled. Tracking may take time to update after the carrier receives the package.

Insurance

Orders valued at $250 or more will generally be shipped with insurance or other appropriate shipment protection.

Grailworks Trading Co. may insure lower-value shipments at its discretion.

Signature Confirmation

Orders valued at $500 or more may require a signature upon delivery. Grailworks Trading Co. may also require a signature on other orders when appropriate based on the value, destination, or circumstances of the shipment.

Customers are responsible for providing a delivery address where the shipment can be safely received.

Order Cancellations

Cancellation requests are accepted only before a shipping label has been created or the order has otherwise entered fulfillment.

Once a shipping label has been created or the order has shipped, the order can no longer be canceled.

If you need to request a cancellation, contact Grailworks Trading Co. as soon as possible. A cancellation is not complete until it has been confirmed by Grailworks Trading Co.

Shipping Delays

Delivery estimates provided by a carrier are estimates and may be affected by weather, carrier disruptions, holidays, or other circumstances outside the control of Grailworks Trading Co.

If Grailworks Trading Co. becomes unable to ship an order within the time originally promised, we will follow applicable requirements regarding notice, revised shipping timing, cancellation, and refunds.

Lost Packages

If tracking indicates that a shipment may be lost, contact Grailworks Trading Co. so the shipment can be investigated with the carrier.

A temporary tracking delay or lack of movement does not necessarily mean that a shipment has been lost. Confirmed lost shipments will be handled based on the circumstances of the shipment and any applicable carrier or shipment-protection process.

Packages Damaged in Transit

If an order arrives damaged, contact Grailworks Trading Co. promptly and retain all packaging and shipping materials.

Please provide clear photographs of:

  • the item
  • the inner packaging
  • the shipping box or mailer
  • the shipping label
  • the visible damage

This documentation may be required to evaluate the issue and pursue a carrier or insurance claim.

Incorrect Address / Delivery Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact Grailworks Trading Co. immediately if you discover an address error before fulfillment.

Changes cannot be guaranteed after a shipping label has been created.